Terms & Conditions of Purchase

1. Introduction
These terms and conditions relate to goods which you offer to purchase from Kids Character Store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at

By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order. You must be 16 years or older to use the service. By placing an order, you confirm to us that you are at least 16 years of age.

We may change these terms and conditions at any time and we are not under any obligation to notify you of such changes.
2. Definitions
2.1 “Commencement Date” means the date when our agreement with you is concluded (see clause 3.3);
2.2 “Confirmation Form” means the form that is shown on screen when you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;
2.3 “Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;
2.4 “Goods” means the goods to be provided by us to you, as described in the Order Form and Confirmation Form and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form \ Confirmation Form, the description on the Order Form or Confirmation Form shall be conclusive);
2.5 “we/us/our” refers to Kids Character Store
2.6 “you/yours” refers to you, the person offering to purchase goods from us.
3. Your Agreement with Us
3.1 These terms and conditions, together with the Order Form, Confirmation Form, Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation, which has not been made expressly in these terms and conditions.
3.2 Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.
3.3 The Agreement is concluded only when we have sent you an e-mail notification that the Goods have been dispatched to you.
4. Payment
Payment can be made using any of the methods listed on this web site Payment Options and will be debited when we have accepted your offer to purchase. All prices are quoted in UK pounds Sterling.
Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods that you have offered to purchase and a full refund will be given. Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.
5. Payment Options and Secure Online Ordering
We accept the following methods of payment:
1. Bank Transfer

2. SagePay

3. Paypal
Payment can be made using the method above and your order will be processed as soon as payment is received. All transactions through our payment gateway is encrypted using Sagepay's powerful secure 128-bit SSL certificates. Every single one of our customer's credit card details are encrypted so you can be sure that your payment is 100% safe. As an added layer of security, customers will be prompted by Verified By Visa or Mastercard Secure Code before your card issuer authorises the payment.

Some payment methods will incur fees.

Surcharges are: 2.5% for using a credit card, 2% for using a Business/Corporate Credit/Debit Card, 1.9% for AMEX

PayPal surcharges vary, please contact us for details: sales@kidscharacterstore.co.uk

Vouchers - Voucher codes will not apply to items in the sale or clearance sections. Voucher codes can be withdrawn at any time.
6. VAT
All of the prices listed online are excluding VAT.

VAT is not chargeable on children's clothing or footwear.

If you are in the EU (but not the UK), and have a valid VAT registration number, then you do not need to pay the VAT on the website, and this will be removed at checkout upon providing a valid VAT number. If you are outside of the EU, then you do not need to pay VAT.
7. Security & Data Protection
7.1 Data Protection
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order. 7.2 Our Data Protection Policy
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information. Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. Your privacy and confidence will be respected at all times.
7.3 What Information is collected about you and how is it used? When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Goods. This information allows us to process your offer to purchase Goods and delivery of those Goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Goods to you. This information may be provided to third party service providers for the purpose of processing your offer to purchase the goods. We may use your e-mail address and postal address to provide you with information on products, services, promotions and special offers.
7.4 Third Parties
Your E-Mail \ Postal address data will not be passed on to any third parties

7.5 Consent
By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.
7.6 Cookies
Cookies are small pieces of information that are sent from your browser to our web server. On this web site, cookies are used to keep track of the items you place in your shopping basket. These cookies expire after 2 days. We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details. You will need to ensure your cookies are enabled to allow you to purchase from our site.
7.7 Security
The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor.
8. Website Content
We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. The Order Confirmation Form is conclusive as to the Charges and the description of the Service. Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.
9. Contact Details
If you have any queries about these terms and conditions, or any other aspect of our website, you can phone us on on 01722504628 or e-mail us at
sales@kidscharacterstore.co.uk. We shall respond to any communication received as quickly as possible.
10. Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with UK law and you agree to submit to the non-exclusive jurisdiction of the UK courts. You are responsible for compliance with any applicable laws of the country from which you access our website.
11. Delivery Details and Returns Policy
Delivery of all orders is subject to stock availability and authorisation of your payment. 

Delivery is approximately 3-10 working days in the UK.

Delivery is approximately 7-14 working days outside the UK.
UK Deliveries
Delivery will be charged at £9.99 per box weighing up to 30kg. If your order requires more than one box, there will be additional shipping charges.

We can either deliver your order to the billing address for the credit\debit card you use to pay for your order or you can specify an alternative delivery address in the ‘delivery address' section of the checkout. All goods must be signed for by an adult aged 18 years or over on delivery.
We will make every effort to deliver goods within the estimated time scales; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales. All deliveries will be made according to the carriers standard procedures; therefore, we cannot guarantee a particular delivery date or time. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by our carriers. Our deliveries are made by a national courier service.
If no one is available to receive the item, the delivery company will attempt to leave a ‘Sorry we missed you card' and return the item to the local depot. You can arrange for redelivery on an alternate day, or collect the package in person from the local depot. If a delivery is refused or you are not available to receive the goods on 1st and 2nd attempts, and the goods are returned to us, you will be charged the full shipping charges, and any further costs incurred as a result. All goods are sold subject to availability, if any goods are not available at the point of dispatch we will refund you in full for those goods within 28 days.

Worldwide Deliveries

We deliver worldwide, and shipping will be at cost price. Please contact us for shipping quotes.

Refund, Return and Cancellation Policy
As a wholesale company supplying trade customers, we are not bound by the distance selling regulations. You may not cancel your order if we receive your notice after the goods have been ordered in. We may deliver the goods in instalments depending on what you are ordering.  If you find you have a problem with the delivery or with any of the products please notify ourselves at the earliest possible time (Within 24 hours for delivery problems) you can contact us at
sales@kidscharacterstore.co.uk or 01722 504 628 and where applicable a refund will be offered for these faulty items and will processed within 72 hours of receiving the goods back. If a refund has to be processed outside of the UK via bank transfer, then the standard bank charge will apply. If a refund is processed via PayPal, then PayPal will refund that portion of the charges. Over-payments can be kept as credits for future orders.